2006 Accomplishments

Technology Enhancements

  • Installed ACD (Automatic Call Distribution) phone system (95% call pick up avg!)
  • Collaborated with GIS, Tax, Community and Economic Development to implement GIS Data Viewer
  • Installed new Computer Hardware for the Greensboro and High Point offices
  • Implemented new Computer Software System through BIS on July 17, 2006
  • Established Database reports to increase monitor workflow and increase efficiencies in the office.

    Customer Service

    • Customer Input Meeting on BIS computer system in April 2006
    • Met with Greensboro Bar Association for BIS overview in May 2006
    • Developed an Online Computer Training through Camtasia on New Computer Sytem and distributed via website and CD
    • Reduced Copy Cost of Plats
    • Held two weeks of training in July for over 150 public users on new BIS computer system.
    • All Highway DOT maps have been scanned and indexed
    • All Real Estate images and indexes are available for public back to 1771.
    • Vital Records implemented numbering System for public service.
    • Online Marriage Application installed to reduce customer time in office.
    • Register of Deeds held first Property Records Advisory Council (PRAC) meeting in October 2006.
    • Register of Deeds is coordinator of NC PREP (Property Records Education Partners) chapter, a public-private partnership to enhance communication and education related to land records
    • All Register of Deeds employees have attended HR Customer Service Training

      Internal Operations

      • Administration Team Monthly Meetings established January 2006
      • Administrative Guidelines to be implemented January 1, 2007
      • Staff Team Meetings established in October 2006
      • Worked with Purchasing on related to increasing MWBE participation
      • Eliminated IMS contract saving Guilford County $450,000
      • Supervisors and Administrators participated in HR Training on Performance Ratings
      • Employee review of Performance Ratings and Administrative Guidelines through Staff Team Meetings
      • Register of Deeds held 34 individual meetings with staff for purpose of improving office operations in 2006

        Capital Improvements

        • Installed new carpet and workstations in Recording Area of Greensboro Office