Two Zoomerang surveys were sent in coordination with Guilford County Human Resources to land and vital records customers and the general public to gain feedback on the Register of Deeds office’s performance. The responses showed the office had improved in areas of professionalism, customer service, and user-friendliness.
Survey respondents agreed that Jeff Thigpen has made significant progress in the areas of Technology Enhancement, Business Friendliness, Customer Service, and Records Preservation!
LAND RECORDS SURVEY HIGHLIGHTS:
- 89% of respondents said that they were “satisfied” or “somewhat satisfied” with their experience at the Guilford County Register of Deeds office.
- 84% said the Deeds office had made “excellent” or “good” progress in technology enhancement.
- 78% said the Deeds office had made “excellent” or “good” progress in being business friendly.
- 82% said the Deeds office had made “excellent” or “good” progress in customer service.
- 81% said the Deeds office had made “excellent” or “good” progress in records preservation.
- 88% said that they spent “less time” finding the documents they need through the new online Land Records search.
What do you like best about the Register of Deeds?
“Everyone in the recording department is so friendly and helpful. . . . I have never run across a group of people who are so knowledgeable and helpful.”
“There is such a positive change in all areas. Staff and Registers Deeds wants our input and then, we see some our suggestions in action. The attitude of the staff is great, pleasant place to come to and work. It makes me proud to brag on all the good things that are happening in the R/D. I would never had thought it possible. I been going to the R/D office since May 1970. I have been to most of the counties in N.C. and we have the best I believe in the state.”
“Jeff is a very ‘visible’ and ‘approachable’ ROD. We use the office more than anyone and it is nice to know he listens to those of us that spend the most time using the system.”
General Comments
“The present Register of Deeds and staff far excels my thoughts it would ever be this good. Guilford County use to have the worst reputation in the area. Thanks for all your work you really understand our needs!”
“Definitely a marked improvement in overall service and (seemingly) employee satisfaction since Mr. Thigpen took office. Staff turnover has been low and it seems folks really enjoy their jobs much more than under the previous administration. Their improved attitudes have carried over into much better customer service. Congratulations on a job well done!”
For a closer look at the survey, please see the full details in the first and second parts.
VITAL RECORDS SURVEY HIGHLIGHTS:
- 54% strongly agree and 36% agree that our staff were courteous and helpful;
- 53% strongly agree and 35% agree that our staff are knowledgable in their area;
- 48% strongly agree and 35% agree that we exceeded their expectations during their visit to our office.
Survey respondent comments are generally very positive and appreciative of our office and services provided. I congratulate my Vital Records staff in Greensboro and High Point for their hard work at 80- 90% customer satisfaction in core areas!
General Comments:
“Yes, the person who helped me was very efficient and friendly. I didn’t have to wait long and felt very satsified with my visit”.
“After having been to the Social Security office, waiting for a passport, and the DMV, I thought I was in for another horrible experience, but instead was delighted when I spent less than 10 minutes, including parking time, to get what I needed fromthe Vital Records office. THANK YOU!”
“I came in for birth certifications and was advised on the importance of having certified copies of my dd214. I appreciated this information and advice very much.”
For a closer look at the survey, please see the full details here.